Terms of service

Official Store Policy

Terms & Conditions

Please read these terms carefully before placing an order with Book Haat Books & Stationery.

Last Updated: 28 September 2026

Important: Delivery Delay Does Not Mean Order Loss

A delay in delivery or a temporary lack of tracking updates does not mean that your order has been cancelled, lost, or that your payment has been wasted. Your shipment may continue moving through the courier network even when tracking information is temporarily unavailable or has not been updated.

01. General Information

Legal Name: Book Haat Books & Stationery
Brand Name: Book Haat

These Terms & Conditions apply to all users, customers, and transactions conducted through our website or any of our official sales channels.

02. Products & Services

We sell books and stationery items for educational, professional, and personal use.
Product descriptions, images, and prices are provided as accurately as possible. Minor variations in colour, edition, printing, cover design, or packaging may occur.
Product availability is subject to stock. We reserve the right to cancel an order if an item becomes unavailable or discontinued.

03. Pricing & Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Book Haat currently accepts prepaid payments through the payment methods displayed at checkout, which may include UPI, Net Banking, Credit/Debit Cards, and Wallets.
Payments are processed through secure payment gateway providers.
Any applicable payment, shipping, or other charges will be clearly displayed at checkout before the order is placed.

04. Shipping & Delivery

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
Estimated delivery time is generally 4–7 business days, depending on the delivery location and courier network.
Shipping charges displayed at checkout may vary depending on delivery location, PIN code, order value, weight, and applicable shipping offers.
Delivery timelines are estimates and are not an unconditional guarantee of delivery on a particular date.

Delivery Delay & Tracking Update Policy: A delay in delivery does not automatically mean that your order has been cancelled, lost, or that your payment has been wasted.

Courier shipments may occasionally take longer than the estimated delivery period because of courier operational delays, weather conditions, transportation disruptions, strikes, regional restrictions, high shipment volumes, incorrect routing, or other circumstances beyond the reasonable control of Book Haat.

Tracking information may also remain unchanged for a period of time while the shipment is moving between courier facilities or awaiting the next scanning event.

A temporary lack of tracking updates, delayed tracking scans, or a delivery date being exceeded will not by itself qualify the order for cancellation or refund.

Customers should not assume that their order has been lost merely because tracking has not been updated for a short period. Book Haat may continue to coordinate with the courier partner until the shipment is delivered or the courier confirms a genuine loss or other eligible delivery issue.

What Customers Should Do If Delivery Is Delayed: If your shipment is delayed beyond the estimated delivery period, please contact our support team with your Order ID. We will assist with shipment tracking and, where required, coordinate with the courier partner.

Customers are requested not to treat a temporary tracking delay as confirmation that the shipment has been lost.

05. Returns & Refunds

Returns are accepted within 7 days of delivery only for damaged, defective, or incorrect items, subject to verification.
Returned items must be unused and in original condition unless the issue is caused by damage during transit.
Refunds are processed after return approval and verification.
Eligible prepaid orders are generally refunded to the original payment method.
Opened or used books, stationery items, and clearance/final-sale products are non-returnable unless otherwise required under applicable law.

Refund & Delivery Delay Clarification: A delayed shipment, delayed tracking update, or temporary lack of movement in courier tracking does not automatically create an entitlement to cancellation or refund.

Where a shipment is genuinely confirmed by the courier as lost, damaged, or otherwise eligible for a refund under the applicable Book Haat policy, the matter will be reviewed and processed accordingly.

Once a refund is approved and initiated, the actual credit time may depend on the payment gateway, bank, card issuer, or other financial institution involved in processing the transaction.

06. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team as soon as possible.
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.
For eligible prepaid orders cancelled before dispatch, the applicable refund will be initiated to the original payment method.
A shipment that is already in transit cannot be cancelled merely because its tracking information has temporarily not been updated or its estimated delivery date has passed.
If a courier partner subsequently confirms that a shipment has genuinely been lost or another eligible circumstance occurs, the order will be reviewed according to the applicable Book Haat refund policy.

07. Customer Responsibilities

Customers must provide accurate and complete information, including name, delivery address, PIN code, and contact details.
Book Haat is not responsible for delivery failures caused by incorrect, incomplete, or unverifiable customer information.
Customers should carefully review product details, edition, language, quantity, and other relevant information before placing an order.
Customers should keep their phone number available for courier communication when required for delivery.

08. Limitation of Liability

Book Haat shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services, to the extent permitted by applicable law.
Subject to applicable law, our maximum liability in relation to an order shall generally be limited to the value of that order.

09. Intellectual Property

All content on this website, including logos, images, text, graphics, product presentation, and design elements, is the intellectual property of Book Haat or its respective content providers, unless otherwise stated.
Unauthorised copying, reproduction, distribution, modification, or commercial use of website content without prior written permission is prohibited.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts at Ambedkarnagar, Uttar Pradesh.

11. Contact Information

For questions regarding orders, delivery, returns, refunds, or these Terms & Conditions, please contact our support team.

Raise A Ticket - https://help.bookhaat.com/