Privacy Policy

Last Updated: 3 March 2026

This Privacy Policy describes how Book Haat (Book Haat Books & Stationery, GSTIN: 09BBIPT6399H1ZR) (“we,” “our,” “us”) collects, uses, processes, stores, and discloses your personal information when you access or use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Identification Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address

B. Payment Information

Payments are processed securely through authorized third-party payment gateways (such as Razorpay, PayU, UPI providers, banks, etc.). We do not store complete debit/credit card details on our servers.

C. Account & Transaction Information

• Login credentials (if account created)
• Order details and transaction history
• Products viewed, cart activity, returns, cancellations

D. Technical & Usage Information

• IP address
• Browser type
• Device information
• Cookies and tracking data
• Website interaction data

2. How We Use Your Information

• Processing and fulfilling orders
• Managing payments and refunds
• Providing customer support
• Sending transactional updates (Order, Dispatch, Delivery)
• Fraud prevention and security monitoring
• Legal compliance and regulatory obligations
• Marketing and promotional communication (with opt-out option)
• Improving website functionality and customer experience

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared with:

• Payment gateways and banking partners
• Courier and logistics partners
• IT, hosting, and cloud service providers (including Shopify)
• Marketing and analytics service providers
• Government authorities or law enforcement if legally required

4. Advertising & Tracking Technologies

We may use third-party tracking technologies including Meta (Facebook) Pixel, Google Ads, Google Analytics, and similar advertising tools to analyze website traffic, measure campaign performance, and deliver personalized advertisements.

These services may collect information such as your IP address, device information, browsing behavior, and interaction with our website. This data may be used for remarketing and targeted advertising purposes.

You can opt out of personalized advertising by adjusting your browser settings or ad preferences on respective advertising platforms.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted internal access to personal data. However, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill orders, maintain records, comply with tax and legal requirements, and resolve disputes. After that period, data may be securely deleted or anonymized.

7. Cookies

We use cookies and similar technologies to enable website functionality, remember preferences, analyze traffic, and deliver relevant advertisements. You may disable cookies in your browser settings; however, some features may not function properly.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Withdraw consent for marketing communications
• Object to certain data processing

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Business Name: Book Haat Books & Stationery
GSTIN: 09BBIPT6399H1ZR
Email: care@bookhaat.com
Address: BDO Office Block, Gandhi Nagar, Near Krishi Bhawan,
Akbarpur, Uttar Pradesh – 224122, India