📦 Shipping Policy – Book Haat

Thank you for shopping at bookhaat.com.
This Shipping Policy explains the terms and conditions related to the shipping and delivery of products purchased from Book Haat. Please read this policy carefully before placing your order.

1. Interpretation & Definitions

Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Company / We / Us / Our: Book Haat Books & Stationery
• Goods: Books, stationery items, and other products offered for sale
• Order(s): A request placed by you to purchase goods from us
• Website: www.bookhaat.com
• You / Customer: The individual or entity accessing or using our services
• Shipping: The process of dispatching goods
• Delivery: Successful receipt of goods by the customer

2. Serviceable Locations

We deliver to most cities and towns across India through trusted courier partners. Delivery availability depends on your PIN code, which can be verified at checkout.

3. Processing & Dispatch Time

• Orders are usually processed within 1–2 business days (Monday–Saturday).
• During peak seasons or sales, processing may take 3–5 business days.
• Tracking details are shared via Email / WhatsApp / SMS after dispatch.

4. Estimated Delivery Time

• Standard Delivery: 4–7 business days
• Express Delivery (if available): 2–4 business days
• Remote or rural locations may require additional time

5. Shipping Charges

Prepaid Orders:

• Free shipping on most PIN codes
• Nominal charges of ₹19–₹49 may apply based on location

Cash on Delivery (COD) Orders:

• Shipping charges of ₹19–₹49
• Additional COD handling fee may apply

All applicable charges are clearly displayed at checkout before order confirmation.

6. Order Tracking

• You will receive a tracking link once the order is shipped
• Tracking details may take up to 24 hours to update

7. Delivery Address & Attempts

• Customers must provide a complete and accurate delivery address
• Courier partners usually attempt delivery 2–3 times
• Re-shipping charges may apply if delivery fails due to incorrect details

8. Damaged, Lost, or Delayed Packages

If your order arrives damaged, is delayed excessively, or is lost in transit, please contact us immediately. We will assist as per our Return & Refund Policy.

9. International Shipping

Currently, we primarily ship within India. If international shipping is enabled in the future, timelines, charges, and customs duties will be shown at checkout.

10. Force Majeure

Book Haat shall not be held responsible for delays caused by events beyond our control, including natural disasters, strikes, lockdowns, or government actions.

11. Contact Us