1. Interpretation & Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

2. Serviceable Locations

Book Haat delivers to most cities, towns and villages across India through trusted courier and logistics partners.

Service availability depends on the customer's PIN code and courier coverage area. In rare situations, an order may be cancelled if delivery is not feasible to the provided address.

3. Order Processing & Dispatch

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may vary due to:

• High order volume
• Inventory verification
• Publisher or supplier availability
• Technical issues
• Public holidays
• Special sale periods
• Operational requirements

Certain academic books, competitive exam books, imported books or low-stock products may require additional processing time before dispatch.

Shipping confirmation and tracking details will be shared once the order has been dispatched.

4. Estimated Delivery Time

Typical delivery timelines:

• Standard Delivery: 4–7 Business Days
• Remote Locations: 5–12 Business Days
• Special Order Products: May require additional processing time

5. Shipping Delays & Technical Issues

Occasionally, orders may experience delays due to operational, inventory, technical or courier-related reasons.

A delay in processing, dispatch, shipment movement, tracking updates or delivery does not mean that the order has been cancelled, rejected or lost.

Unless cancelled by the customer under our Cancellation Policy or cancelled by Book Haat, every valid order shall remain active and continue to be processed.

Customers agree that delivery timelines may exceed the estimated period displayed on the Website.

6. Shipping Charges

Prepaid Orders

• Free shipping may be available on eligible products and serviceable PIN codes.
• Shipping charges may vary depending on the destination, package weight, dimensions and courier partner availability.

Cash on Delivery (COD)

• COD service is available only in selected locations.
• Additional COD handling charges may apply.
• All applicable shipping charges are displayed before order confirmation.

7. Tracking Information

After your order has been dispatched, tracking details will be shared through one or more of the following:

• Email
• SMS
• WhatsApp
• Your Book Haat Customer Account

8. Delivery Attempts

Our courier partners generally attempt delivery multiple times before returning the shipment.

Customers are responsible for:

• Providing complete and accurate delivery details.
• Being available to receive the shipment.
• Responding promptly to courier calls, SMS or delivery notifications.

9. Inventory & Product Availability

All products displayed on the Book Haat website are subject to stock availability.

Inventory discrepancies, publisher delays, supplier shortages or procurement issues may occasionally affect dispatch timelines.

• Dispatch may be delayed until stock becomes available.
• Orders may be partially fulfilled where applicable.
• Alternative products may be offered only with customer consent.
• Orders may be cancelled if a product becomes permanently unavailable.

If an order is cancelled due to stock unavailability, eligible payments will be refunded according to our Refund Policy.

10. Damaged, Lost or Missing Packages

If your shipment appears damaged, tampered with, incomplete or is suspected to be lost during transit, please contact our Customer Support Team as soon as possible.

Book Haat will coordinate with the courier partner and provide assistance in accordance with our Return & Refund Policy.

Claims may require:

• Photographs of the outer package.
• Images of the damaged product.
• Complete unboxing video (where applicable).
• Order number and supporting documentation.

11. International Shipping

Currently, Book Haat primarily ships orders within India.

If international shipping becomes available in the future, all applicable shipping charges, customs duties, taxes and estimated delivery timelines will be displayed during checkout.

Customers shall be solely responsible for any customs duties, import taxes, VAT, handling charges or any other fees imposed by the destination country.

12. Force Majeure

Book Haat shall not be responsible for delays, disruptions or inability to fulfill orders arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• Government restrictions
• Lockdowns
• Strikes or labour disputes
• Transportation disruptions
• Technical failures
• Cyber incidents
• Courier network interruptions
• War, civil unrest or similar events

13. Limitation of Liability

To the maximum extent permitted under applicable law, Book Haat's liability relating to shipping, dispatch or delivery shall be limited only to the amount paid by the customer for the affected order.

Book Haat shall not be liable for indirect, incidental, consequential, punitive, business or special damages arising from shipment delays, courier issues, delivery failures or other logistical circumstances beyond our reasonable control.

14. Changes to This Shipping Policy

Book Haat reserves the right to modify, amend, update, replace or discontinue any part of this Shipping Policy at any time without prior notice.

The latest version published on this Website shall govern all purchases and orders placed thereafter.

15. Contact Us